Return, Replacement & Refund Policy
Unboxing Video Is Required
For claims involving a wrong product, damaged product, missing item or short quantity, record one continuous unboxing video beginning with the sealed parcel and showing all contents clearly.
Request window
Raise a request within 2 calendar days of delivery through our Support page or email hello.kinaribeads@gmail.com. Include your order number, a clear description of the issue, photographs and the unboxing video where required.
Eligible returns, replacements and refunds
We will review requests where an item is defective, damaged, materially different from its description, incorrect, missing, supplied in a short quantity, or delivered beyond the stated schedule except where delay resulted from circumstances beyond reasonable control.
- Where stock is available, you may choose an eligible replacement instead of a refund.
- Replacement dispatch begins after the returned item is received and approved.
- If a suitable replacement is unavailable, an approved refund will be offered.
Exchange-only requests
If the correct product was delivered but you ordered the wrong item, changed your mind, no longer require it or find it unsuitable, we may offer an exchange only, subject to product availability and inspection. Refunds are not provided for these reasons.
Condition of returned products
- Items must be unused, unwashed, unaltered and free from damage or tampering after delivery.
- Original packaging, labels, accessories and included parts should be returned wherever applicable.
- Wrong or damaged items must be returned in the same condition in which they were received.
Return shipping
- For an approved wrong, damaged, defective, missing or short-item claim attributable to us, reasonable return postage through India Post Speed Post will be reimbursed up to ₹70 after submission of the receipt.
- For exchange-only requests arising from an incorrect customer order, change of mind or suitability, return and reshipping costs are paid by the customer.
- Please do not send an item before receiving return instructions from our support team.
Inspection and approval
Returned products are inspected after reaching our facility. We will notify you whether the return, replacement, exchange or refund has been approved. Requests that do not meet the stated conditions may be declined.
Approved refunds
Approved online-payment refunds are sent to the original payment method. Once approved, please allow 5–7 business days for the credit to appear, depending on your bank or payment provider. You may alternatively choose store credit of the same approved value.
Consumer rights: Nothing in this policy limits any rights or remedies available under applicable Indian consumer law.
Questions? Raise a ticket or email hello.kinaribeads@gmail.com.